Too many middle managers doing nothing, and not enough 'doers.' - Operations City & Guilds Employee Review

Users say... "The people are great." "Good benefits for all levels" "Good work life balance in my team but I know that isn’t the same everywhere." "Varied role with some great colleagues" "Great Culture" 

Users say... "Lack of formal management qualifications across mid and senior management means those entering the business with higher qualifications than current managers are prevented from making the changes necessary to improve systems and processes." "Senior managers often locked themselves away in a separate office and couldn't care less about what was going on in the Call Centre itself and only emerged if they wanted coffee/tea." "no training whatsoever" "Lack of resource, Poor Leadership, expected to get on with it even though you are drowning, morale is down and management don't care." "Management was a bit out of touch"