Does City & Guilds pay their employees well?

According to anonymously submitted Glassdoor reviews, City & Guilds employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at City & Guilds. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at City & Guilds?

41% of City & Guilds employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated City & Guilds 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at City & Guilds?

Manager (13) , Administrator (5) , Customer Service Advisor (5) , Customer Service Representative (5) , Senior Manager (5) , Assessment Coordinator (4) , Project Manager (4) , Administrative Assistant (3) , Coordinator (3) , Customer Service (3) , IEPA (3) , Analyst (2) , Assessor/Trainer (2) , Business Analyst (2) , Operations Coordinator (2)

What are the pros of working at City & Guilds according to real employee reviews?

"The people are great." ((in 20 reviews)); "Good benefits for all levels" ((in 15 reviews)); "Good work life balance in my team but I know that isn’t the same everywhere." ((in 14 reviews)); "Varied role with some great colleagues" ((in 13 reviews)); "Great Culture" ((in 8 reviews))

What are the cons of working at City & Guilds according to real employee reviews?

"Lack of formal management qualifications across mid and senior management means those entering the business with higher qualifications than current managers are prevented from making the changes necessary to improve systems and processes." ((in 10 reviews)); "Senior managers often locked themselves away in a separate office and couldn't care less about what was going on in the Call Centre itself and only emerged if they wanted coffee/tea." ((in 9 reviews)); "no training whatsoever" ((in 9 reviews)); "Lack of resource, Poor Leadership, expected to get on with it even though you are drowning, morale is down and management don't care." ((in 9 reviews)); "Management was a bit out of touch" ((in 8 reviews))

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City & Guilds reviews

Not the same company I started working for - Team Coordinator City & Guilds Employee Review

2.0

Oct 13, 2018

Team coordinator

Recommend

CEO approval

Business Outlook

Pros

A nice purpose of helping people, lovely people in teams, good flexibility

Cons

Lots of pros like the benefits are now being changed - pension and bonus as an example. A lot of change being managed inconsistently and really low morale in so many teams. It’s clear that some directors cherry pick who they want in their top teams based on who will say yes to their plans rather than who is going to challenge and do what is best for the business

City & Guilds Response

As a purpose driven organisation we are really pleased to see as an employee you feel connected to our purpose as it is at the heart of everything we do. And we really value our people – as you say they are lovely. It’s very disappointing to hear how you feel change has had a negative effect on some employees, we know we have to change to be fit for the future and ultimately deliver our purpose with more impact to more people – but we want to help our people go through these changes and we want to consider their views throughout. We’d really like to discuss this further, so please get in touch at comments@cityandguildsgroup.com.

Explore other reviews about City & Guilds

5.0

Apr 28, 2023

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good management Great team Good benefits and PTO

Cons

Disconnect between regional companies can make communication and consistency difficult

2.0

Jul 23, 2026

Customer sales executive

Recommend

CEO approval

Business Outlook

Pros

Used to be a strong brand with great products to sell to customers and see them succeed.

Cons

Now it's micromanaged with lots of reporting on why every side of the business is collapsing.

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Jobs at City & Guilds

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Not the same company I started working for - Team Coordinator City & Guilds Employee Review

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