Does City & Guilds pay their employees well?

According to anonymously submitted Glassdoor reviews, City & Guilds employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at City & Guilds. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at City & Guilds?

41% of City & Guilds employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated City & Guilds 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at City & Guilds?

Manager (13) , Administrator (5) , Customer Service Advisor (5) , Customer Service Representative (5) , Senior Manager (5) , Assessment Coordinator (4) , Project Manager (4) , Administrative Assistant (3) , Coordinator (3) , Customer Service (3) , IEPA (3) , Analyst (2) , Assessor/Trainer (2) , Business Analyst (2) , Operations Coordinator (2)

What are the pros of working at City & Guilds according to real employee reviews?

"The people are great." ((in 20 reviews)); "Good benefits for all levels" ((in 15 reviews)); "Good work life balance in my team but I know that isn’t the same everywhere." ((in 14 reviews)); "Varied role with some great colleagues" ((in 13 reviews)); "Great Culture" ((in 8 reviews))

What are the cons of working at City & Guilds according to real employee reviews?

"Lack of formal management qualifications across mid and senior management means those entering the business with higher qualifications than current managers are prevented from making the changes necessary to improve systems and processes." ((in 10 reviews)); "Senior managers often locked themselves away in a separate office and couldn't care less about what was going on in the Call Centre itself and only emerged if they wanted coffee/tea." ((in 9 reviews)); "no training whatsoever" ((in 9 reviews)); "Lack of resource, Poor Leadership, expected to get on with it even though you are drowning, morale is down and management don't care." ((in 9 reviews)); "Management was a bit out of touch" ((in 8 reviews))

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City & Guilds reviews

Horrible and damaging experience (Review is for Operation department only) - Anonymous employee City & Guilds Employee Review

1.0

Nov 14, 2013

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits to compensate low pay like private insurance, discount stores, bike scheme etc. Work life balance is ok but not allowed to work from home. Good work colleagues.

Cons

Very "old school" company, resistant to change. Manager are promoted due to length of service and not due to any skills or performance - leading to pure incompetencies and bad team management. Some of them are literly bullies, driven by number and trying to make SMT happy without caring about their team and employees. Lots of tight deadline, no support,blame culture, overload of work, no appraisal or appreciate which is very damaging to the confidence and mental health of the employees.

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5.0

Apr 28, 2023

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good management Great team Good benefits and PTO

Cons

Disconnect between regional companies can make communication and consistency difficult

2.0

Jul 23, 2026

Customer sales executive

Recommend

CEO approval

Business Outlook

Pros

Used to be a strong brand with great products to sell to customers and see them succeed.

Cons

Now it's micromanaged with lots of reporting on why every side of the business is collapsing.

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Jobs at City & Guilds

Quality Improvement Manager TLA (12 month contract)

Electrical Installation Tutor

Electrical Installation Tutor

Electrical Installation Tutor

Electrical Installation Tutor

Warrington, North West England, England

£40K - £40K /yr

(Employer provided)

View job

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Horrible and damaging experience (Review is for Operation department only) - Anonymous employee City & Guilds Employee Review

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