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ClearCaptions

Engaged Employer

ClearCaptions reviews

Remote work available, but metrics drive decisions - Inside Sales - Team Lead ClearCaptions Employee Review

3.0
Apr 21, 2026
Inside sales - team lead
Recommend
CEO approval
Business Outlook

Pros

Remote work is avaliable here.

Cons

Metrics run the business not the managers

avatar
ClearCaptions Response
2mo
Thank you for sharing your feedback and for your contributions as a Team Lead. We’re glad you value the opportunity for remote work. We understand your concerns about metrics and appreciate you calling this out. While performance metrics are an important tool to help guide decisions and ensure consistency, we also recognize the importance of strong leadership and context in how those metrics are applied. We’re continuing to focus on balancing data-driven insights with thoughtful management to best support our teams. Thank you again for your input—it helps us continue to improve.

Explore other reviews about ClearCaptions

5.0
Jun 5, 2026
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, great benefits, promotion opportunities

Cons

At the time the trainer didn’t always address questions.

avatar
ClearCaptions Response
1mo
Thank you for sharing your experience and for your time with ClearCaptions. We're pleased to hear that you valued the flexibility, benefits, and opportunities for growth that we strive to provide. We also appreciate your feedback regarding training. Providing a supportive and engaging onboarding experience is important to us, and insights like yours help us continue improving how we prepare and support new team members. Thank you for your kind words and encouragement. We wish you all the best in your future endeavors.
2.0
Jul 17, 2026
Qualiry assurance
Recommend
CEO approval
Business Outlook

Pros

Peer employees were great to work with

Cons

*First 5 years without raise. Left company making roughly $4 more an hour despite rave reviews on annual performance reviews. *Continually minimized positive and perks of employment *Disorganized management who lack transparency *Management will gaslight you when you have concerns *You are only a number, even after 8 years of service they will "restructure" an entire department overnight *Stressful and anxiety inducing, not because of the tasks, but because *management changes their mind constantly. Our team motto was "PIVOT!" A lot of time wasted because someone changed their mind. *dysfunctional SOPs and uneducated KPIs.

avatar
ClearCaptions Response
1d
Thank you for sharing your feedback and for your many years of service with ClearCaptions. We appreciate the time and dedication you gave to our organization and are pleased to hear that you valued your colleagues. We're sorry to learn that your experience with leadership, communication, and career growth did not meet your expectations. We recognize that clear communication, transparency, and opportunities for development are important to creating a positive employee experience, and we continue working to strengthen these areas as we evolve. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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