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      ClearCaptions

      Engaged Employer

      ClearCaptions reviews

      3.5

      62% would recommend to a friend

      (145 total reviews)
      avatar

      Robert Rae

      64% approve of CEO

      55% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Work/Life balance

      3.3

      Compensation and benefits

      3.2

      Senior management

      3.1

      Career opportunities

      ClearCaptions has an employee rating of 3.5 out of 5 stars, based on 145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClearCaptions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      145 reviews
      2.0
      Jul 17, 2026

      Great colleagues, but poor management and low pay

      Qualiry assurance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Peer employees were great to work with

      Cons

      *First 5 years without raise. Left company making roughly $4 more an hour despite rave reviews on annual performance reviews. *Continually minimized positive and perks of employment *Disorganized management who lack transparency *Management will gaslight you when you have concerns *You are only a number, even after 8 years of service they will "restructure" an entire department overnight *Stressful and anxiety inducing, not because of the tasks, but because *management changes their mind constantly. Our team motto was "PIVOT!" A lot of time wasted because someone changed their mind. *dysfunctional SOPs and uneducated KPIs.

      avatar
      ClearCaptions Response
      12h
      Thank you for sharing your feedback and for your many years of service with ClearCaptions. We appreciate the time and dedication you gave to our organization and are pleased to hear that you valued your colleagues. We're sorry to learn that your experience with leadership, communication, and career growth did not meet your expectations. We recognize that clear communication, transparency, and opportunities for development are important to creating a positive employee experience, and we continue working to strengthen these areas as we evolve. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      1.0
      Jul 8, 2026

      Safety and Security Concerns

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is no "pro" that makes the downsides worth it.

      Cons

      I was naively drawn in by the company’s mission-based language, but unfortunately, I did not see those values lived out day-to-day. During my employment, I did not feel confident in the safety or security practices I observed, and when I raised concerns internally, they were not resolved in a way that made me feel safe. Due to significant concerns regarding security and operational practices, I do not recommend this company, especially if you have any health issues that could be exacerbated by an acoustic trauma. Additionally, I see several reviews excusing operational issues on the basis of the company being "young." Folks, please be aware this company has been operating for 15 years. In business terms, that is a mature company. It is unreasonable to continue using disorganization as an excuse for unresolved internal problems at this stage.

      avatar
      ClearCaptions Response
      1w
      Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not reflect the environment we strive to create. At ClearCaptions, the safety, security, and well-being of our employees and customers are top priorities. We take concerns related to workplace safety, security, and operational practices seriously and have processes in place to review and address issues that are raised. We are also committed to continuously improving our operations as our organization evolves. We appreciate all feedback, as it helps us identify opportunities to improve and strengthen the experience for our employees. We wish you the best in your future endeavors.
      1.0
      Jun 11, 2026

      Avoid the cult of ClearCaptions

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sometimes they mail you surprise swag, but it usually has their logo

      Cons

      Most managers have an inflated sense of ego, play favorites, and will stop short of nothing to keep “leadership” happy. Many lean heavily on AI for their “ideas”, and it shows. Burnout is rampant, here; once you realize what you’ve become involved with, it is very difficult to continuously summon the necessary engagement and enthusiasm for your job. Steer clear of this place unless you are desperate for work, then keep looking!

      avatar
      ClearCaptions Response
      1mo
      Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. At ClearCaptions, we strive to foster a culture built on respect, collaboration, and a shared commitment to our mission. We recognize that employee experiences can vary, and we take concerns regarding leadership, workplace culture, employee engagement, and burnout seriously. Feedback like yours helps us evaluate where we can improve and better support our teams. We appreciate your contributions during your time with the company and wish you success in your future endeavors.
      Viewing 1 - 3 of 145 Reviews
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      ReviewsClearCaptions reviews

      Glassdoor has 149 ClearCaptions reviews submitted anonymously by ClearCaptions employees. Read employee reviews and ratings on Glassdoor to decide if ClearCaptions is right for you.