Pros
Ethical company and top leadership to provide services to customer and it is a regulated practice with oversight from the FCC. Many customers are grateful using the caption telephone devices to maintain their independence and confidence by connecting with other people that they love and interact with. White glove customer service all around to make sure they are always connected and in communication.
Cons
They can improve on providing flexible and better attainable goals for the Territory Managers in each territory across because there are none two alike. Too many regional management changes, no local support for coaching time which causes lack of confidence in the company, high pressured unattainable goals, and dated product that doesn't interest the general public and still pressured to keep on with the pace. The culture is not the Richard Branson philosophy "Train people well enough so they can leave, treat them well enough so they don't want to." They do train and then they leave, and they are not keeping them very long, sad. That can change. They spend tons of money training new hires and unfortunately the trend shows that those new hires do not last more than a year on average. Very few are still in the company in their 1st year and select few in their 3rd year and beyond. This applies only Territory Managers. I personally believe at the corporate office the turn over rate is much lower and have attainable goals that are set and people are happy.
