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ClearCaptions

Engaged Employer

ClearCaptions reviews

6 Mo & Loving It - Anonymous employee ClearCaptions Employee Review

5.0
Sep 4, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

100% remote for most positions, amazing business purpose; available and approachable CEO and leadership team; monthly town halls; importance of employee smiles and enjoyment seem sincere; doing a lot of hiring to account for growth and help manage workload; and so much more there is too much to list!!

Cons

Growing quickly and trying to get ahead with process, technology and people so the workflow can be more productive. There are some new managers who need training especially if they haven’t supervised before and need to realize when someone is not a good fit in a manager role, or when poor performers are kept too long – it makes a huge impact on the team.

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ClearCaptions Response
3y
Thank you for your feedback. We are thrilled that you are loving your job and connect with our mission and purpose! This year, we are working on focused leadership development, specifically new leader training that will help our leaders learn and grow to be the best they can be. We will continue to be transparent with our monthly town hall discussions and look for ways to continuously improve our practices as we grow and scale. As a current employee, we encourage you to reach out to wecare@clearcaptions.com to collaborate on how we can improve your employee experience here. Thank you again for your insight!

Explore other reviews about ClearCaptions

5.0
Jun 5, 2026
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, great benefits, promotion opportunities

Cons

At the time the trainer didn’t always address questions.

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ClearCaptions Response
1mo
Thank you for sharing your experience and for your time with ClearCaptions. We're pleased to hear that you valued the flexibility, benefits, and opportunities for growth that we strive to provide. We also appreciate your feedback regarding training. Providing a supportive and engaging onboarding experience is important to us, and insights like yours help us continue improving how we prepare and support new team members. Thank you for your kind words and encouragement. We wish you all the best in your future endeavors.
2.0
Jul 17, 2026
Qualiry assurance
Recommend
CEO approval
Business Outlook

Pros

Peer employees were great to work with

Cons

*First 5 years without raise. Left company making roughly $4 more an hour despite rave reviews on annual performance reviews. *Continually minimized positive and perks of employment *Disorganized management who lack transparency *Management will gaslight you when you have concerns *You are only a number, even after 8 years of service they will "restructure" an entire department overnight *Stressful and anxiety inducing, not because of the tasks, but because *management changes their mind constantly. Our team motto was "PIVOT!" A lot of time wasted because someone changed their mind. *dysfunctional SOPs and uneducated KPIs.

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ClearCaptions Response
2d
Thank you for sharing your feedback and for your many years of service with ClearCaptions. We appreciate the time and dedication you gave to our organization and are pleased to hear that you valued your colleagues. We're sorry to learn that your experience with leadership, communication, and career growth did not meet your expectations. We recognize that clear communication, transparency, and opportunities for development are important to creating a positive employee experience, and we continue working to strengthen these areas as we evolve. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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