Does ClearCaptions pay their employees well?

According to anonymously submitted Glassdoor reviews, ClearCaptions employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ClearCaptions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at ClearCaptions?

62% of ClearCaptions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ClearCaptions 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ClearCaptions?

Territory Manager (15) , Sales Representative (11) , Territory Sales Manager (7) , Client Care Specialist (4) , Customer Service Representative (4) , Inside Sales Representative (4) , Business Development Manager (3) , Sales (3) , Agent (2) , Analyst (2) , Customer Care Representative (2) , Customer Support Representative (2) , Devops Engineer (2) , Inside Sales Manager (2) , Project Manager (2)

What are the pros of working at ClearCaptions according to real employee reviews?

"Great People low stress level" ((in 11 reviews)); "Great Benefits" ((in 9 reviews)); "competitive pay" ((in 8 reviews)); "You can tell employees go above and beyond to help customers better understand the product and service that really improve the quality of life for the HOH." ((in 5 reviews)); "Best company I have ever work for, compassionate caring leadership." ((in 5 reviews))

What are the cons of working at ClearCaptions according to real employee reviews?

"Bad management and you’re treated like a number" ((in 16 reviews)); "Since it's a small company, individuals have a lot of sway in decision making and you just have to hope you have a good manager." ((in 4 reviews)); "Pay appears decent but raises don't happen, (was here for years before I ever got a pay increase)." ((in 4 reviews)); "Upper management has set unrealistic goals!" ((in 3 reviews)); "Typical week is 80 plus hours and the kicker is they just took away our mileage reimbursement so what little commission is given is spent on gas and oil changes and new tires because we drive our cars to the ground." ((in 3 reviews))

What are the top reviewed ClearCaptions locations?

Roseville , Rocklin , Sacramento , New York , Dallas , Atlanta , Tallahassee , Kansas City , Macomb , Michigan Center , Charlotte , Houston , Texas City , San Antonio , Hattiesburg , Tennessee Ridge , Antioch , Lebanon , Nashville , Indianapolis , Columbus , California City , Fresno , West Hollywood , San Francisco , Masonville , Las Vegas , New Orleans , Miami , Orlando

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ClearCaptions

ClearCaptions reviews

High pay but there are some risks - Customer Service Representative ClearCaptions Employee Review

5.0

Sep 19, 2022

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home opportunity. Equipment provided. Bi weekly pay. High paying job from start. You have to enjoy being on the phone. You have to listen to voice mail during low call volume. You can't be idle they will watch your every move and tell you to grab voice mails and make calls. You only get two 15 min break and one 30 minutes lunch. You will meet wonderful people here, there's some nice people here. I love the pay and not the cons You can grow here You can climb the ladder here quickly. Career advancement is awesome here. You alot of help from your team. Great benefits Overtime opportunities

Cons

Same Routine Process and procedures change frequently. Strict attendance policy you can get fired missing too many days. Strict password policy make sure you read the rules and process changes as they changes often. If you’re not paying attention, skip a warning or a write up. Your straight on a final. Not enough PTO well for me in my opinion. Not everyone is friendly at the job, there are some mean and rude people in certain departments. You have to deal with rude know it all outside contractors technicians. They will make mistakes and you will have to do a long draw out tedious process to fix the rude tech mistakes. You will encounter harassment of some sort from male customers (inappropriate conversations) if you're a woman. If this is triggering don't proceed. I couldn't bare it not one bit. They said words matter but I got my feelings hurt alot with words from tech, supervisor and customers.

ClearCaptions Response

Thank you for sharing your experience, your feedback helps us get better. At ClearCaptions, we strive to create an exceptional customer and employee experience and we are glad to hear you are enjoying your job and the commensurate pay and benefits associated it with. We review pay and total compensation elements annually to ensure we are staying up to date on industry standards. We encourage all current employees to reach out to leadership or our HR team at wecare@clearcaptions.com if needed to collaborate on solutions. All our best as you continue your journey with ClearCaptions, we are happy to have you on the team!

Explore other reviews about ClearCaptions

5.0

Jun 5, 2026

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, great benefits, promotion opportunities

Cons

At the time the trainer didn’t always address questions.

ClearCaptions Response

1mo

Thank you for sharing your experience and for your time with ClearCaptions. We're pleased to hear that you valued the flexibility, benefits, and opportunities for growth that we strive to provide. We also appreciate your feedback regarding training. Providing a supportive and engaging onboarding experience is important to us, and insights like yours help us continue improving how we prepare and support new team members. Thank you for your kind words and encouragement. We wish you all the best in your future endeavors.

2.0

Jul 17, 2026

Qualiry assurance

Recommend

CEO approval

Business Outlook

Pros

Peer employees were great to work with

Cons

*First 5 years without raise. Left company making roughly $4 more an hour despite rave reviews on annual performance reviews. *Continually minimized positive and perks of employment *Disorganized management who lack transparency *Management will gaslight you when you have concerns *You are only a number, even after 8 years of service they will "restructure" an entire department overnight *Stressful and anxiety inducing, not because of the tasks, but because *management changes their mind constantly. Our team motto was "PIVOT!" A lot of time wasted because someone changed their mind. *dysfunctional SOPs and uneducated KPIs.

ClearCaptions Response

Thank you for sharing your feedback and for your many years of service with ClearCaptions. We appreciate the time and dedication you gave to our organization and are pleased to hear that you valued your colleagues. We're sorry to learn that your experience with leadership, communication, and career growth did not meet your expectations. We recognize that clear communication, transparency, and opportunities for development are important to creating a positive employee experience, and we continue working to strengthen these areas as we evolve. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

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Installation Coordinator (100% Remote)

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