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ClearCaptions

Engaged Employer

ClearCaptions reviews

Ok company - Customer Service Specialist ClearCaptions Employee Review

3.0
Aug 20, 2024
Customer service specialist
Recommend
CEO approval
Business Outlook

Pros

Good benefits pto time off

Cons

No organization, bad management team leads

avatar
ClearCaptions Response
1y
Thank you for your feedback. We're glad you appreciated the benefits and PTO, but we’re sorry to hear about your concerns regarding organization and management. We recognize the importance of strong leadership and effective organization, and we' hold ourselves accountable to make continuous improvements to provide great service to our customers and team members. Your input is valuable as we work to enhance the overall employee experience. Thank you again for taking the time to share your experience, we wish you the best in your endeavors.

Explore other reviews about ClearCaptions

5.0
Jul 21, 2026
Wellness coach
Recommend
CEO approval
Business Outlook

Pros

Company Truely Lives in its Values. Cares about its employees. Great benefits, like PTO, 401K, wellness incentives, and monthly meetings with the CEO himself! Many opportunities within to grow and move within the company.

Cons

Busy at times, but not many con's.

2.0
Jul 17, 2026
Qualiry assurance
Recommend
CEO approval
Business Outlook

Pros

Peer employees were great to work with

Cons

*First 5 years without raise. Left company making roughly $4 more an hour despite rave reviews on annual performance reviews. *Continually minimized positive and perks of employment *Disorganized management who lack transparency *Management will gaslight you when you have concerns *You are only a number, even after 8 years of service they will "restructure" an entire department overnight *Stressful and anxiety inducing, not because of the tasks, but because *management changes their mind constantly. Our team motto was "PIVOT!" A lot of time wasted because someone changed their mind. *dysfunctional SOPs and uneducated KPIs.

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ClearCaptions Response
2d
Thank you for sharing your feedback and for your many years of service with ClearCaptions. We appreciate the time and dedication you gave to our organization and are pleased to hear that you valued your colleagues. We're sorry to learn that your experience with leadership, communication, and career growth did not meet your expectations. We recognize that clear communication, transparency, and opportunities for development are important to creating a positive employee experience, and we continue working to strengthen these areas as we evolve. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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