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ClearCaptions

Engaged Employer

ClearCaptions reviews

It was great until the customer wasn’t first anymore… - Customer Experience ClearCaptions Employee Review

3.0
Mar 3, 2025
Customer experience
Recommend
CEO approval
Business Outlook

Pros

Great concept. It does help people. Some calls really remind you of the impact this product makes!

Cons

Towards the end we had time limits on calls, could no longer assist elderly/hard of hearing w/ things like calling internet provider if they had an outage, etc. Also, random calls from upset customers about privacy concerns, though at that point mostly all captioning done through a system, not live captioners.

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ClearCaptions Response
1y
Thank you for sharing your experience. We’re glad to hear that you valued the impact our services have on those we assist, as that mission remains at the heart of what we do. As the company has grown, we’ve had to evolve our processes to maintain efficiency while still prioritizing customer support. We appreciate your feedback and will continue striving to balance growth with our core mission of helping people.

Explore other reviews about ClearCaptions

5.0
Jun 5, 2026
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, great benefits, promotion opportunities

Cons

At the time the trainer didn’t always address questions.

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ClearCaptions Response
1mo
Thank you for sharing your experience and for your time with ClearCaptions. We're pleased to hear that you valued the flexibility, benefits, and opportunities for growth that we strive to provide. We also appreciate your feedback regarding training. Providing a supportive and engaging onboarding experience is important to us, and insights like yours help us continue improving how we prepare and support new team members. Thank you for your kind words and encouragement. We wish you all the best in your future endeavors.
2.0
Jul 17, 2026
Qualiry assurance
Recommend
CEO approval
Business Outlook

Pros

Peer employees were great to work with

Cons

*First 5 years without raise. Left company making roughly $4 more an hour despite rave reviews on annual performance reviews. *Continually minimized positive and perks of employment *Disorganized management who lack transparency *Management will gaslight you when you have concerns *You are only a number, even after 8 years of service they will "restructure" an entire department overnight *Stressful and anxiety inducing, not because of the tasks, but because *management changes their mind constantly. Our team motto was "PIVOT!" A lot of time wasted because someone changed their mind. *dysfunctional SOPs and uneducated KPIs.

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ClearCaptions Response
2d
Thank you for sharing your feedback and for your many years of service with ClearCaptions. We appreciate the time and dedication you gave to our organization and are pleased to hear that you valued your colleagues. We're sorry to learn that your experience with leadership, communication, and career growth did not meet your expectations. We recognize that clear communication, transparency, and opportunities for development are important to creating a positive employee experience, and we continue working to strengthen these areas as we evolve. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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