Work Quality - Account Manager Cyncly Employee Review

2.0
Nov 11, 2025
Recommend
CEO approval
Business Outlook

Pros

- Some great colleagues - Great benefits

Cons

- Quality of work has gone down significantly as the company focuses on outsourcing to cheaper foreign workers. Clients are certainly not getting the best. - Look, at the end of the day, you're a cog in a machine.

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Cyncly Response
7mo
Hello, Thank you for taking the time to share your experience. We’re pleased to hear that you’ve found strong colleagues and value the benefits we offer—our people and how we support them matter deeply to us. We also want to acknowledge your concerns. We understand that periods of change, including how teams are structured globally, can feel unsettling and can raise questions about quality, impact, and individual value. That feedback is important. Our intention with a global operating model is to strengthen our ability to serve customers consistently while remaining competitive, not to diminish the contribution of any individual or team. We don’t see our employees as “cogs,” and we’re sorry that this has been your experience. Every role plays a meaningful part in our success, and we know we still have work to do to ensure that people feel recognized, heard, and connected to the value they create—for customers and for Cyncly as a whole. Your perspective helps highlight where we need to improve, particularly around communication, quality, and ensuring teams feel valued during change. Thank you for being open and honest with us, if you have any further feedback please do reach out to your local People Team. The Cyncly Team

Explore other reviews about Cyncly

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

great team everyone is very helpful

Cons

hard to know all products out of the gate

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Cyncly Response
1mo
Hello, Thank you for the kind words — we're really glad the team made such a positive impression! We know getting up to speed across a broad product portfolio can be a lot to take in, and it's something we're always looking to make easier for people starting out. Wishing you all the best in what's next! The Cyncly Team
3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Inclusive, some great products, good co-workers. Good message and strategy. Benefits and vacation time are also decent. Very good if you're hired in Lisbon, Sao Paolo or Kochi.

Cons

Not good if you're in the US or Canada, where it's expensive. Lots of layoffs. Struggling to grow with a lot of operational issues. People departing due to customer complaints. Can't execute on the strategy. Growth dependent on poor macroeconomic climate.

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