A company losing its values - Store Manager DSW Employee Review

2.0
Jun 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Holiday hours are much better than other retailers. Easy merchandising. Growth company with no debt. Evolving business model to meet customer needs and industry changes.

Cons

Shrinking payroll with increasing expectations. Ever changing policies, usually without notifying stores. Operational precedures vary greatly by location, causing confusion. High turnover of managers. Poor HR practices at a regional level. Unethical investigations of complaints including lying and deceit. Numerous harassment complaints about my DM from 6 different managers resulted in no action and retaliation. Every company has its problems and there was a time I truly believe in DSW. But the level of disrespect from the VP and unethical HR practices were just too much, I had to leave.

Explore other reviews about DSW

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The job it self is easy and not very fast pass.

Cons

Not always easy to get time off.

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

30% Employee Discount, sometimes around the holidays they'll have an additional for employees. Sometimes you'll get along with other associates.

Cons

- Poor hours, which goes both ways, you could either get not enough or too many hours. I was pulling around 30hrs a week for the first few months when I first got hired. - No appreciation or acknowledgment if you're actually doing the work and not just focusing on looking good for the customers. - Poor management. No communication in between the superiors, none of the updates they get (as far as procedures and what not) get passed down to the employees that actually need to use that information. - You won't be able to do anything about thieves, other than make them known to managers, and attempt to watch them while juggling a thousand other things. - No room for growth unless you've gotten hired through nepotism or you're willing to lose your soul for that job. - No adequate raises. I started at 15.50$ and ended at 17.70$ and I worked there for nearly 4 years (2 months shy) putting in a ton of effort.

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