Started off awesome. Soon became another dreaded job - Manager DSW Employee Review

1.0
Aug 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Salary was better than most places. Discount great if you wanted to hoard shoes. History of no crazy xmas hours

Cons

No work life balance if you work in a larger store. Daily resnaking of entire sales floor to fit in product. Unrealistic labor expectations. Poorly laid out operations. No accountability on any level. Awful corporate management. In my 4 years I only met two upper management employees that werent rude dismissive and hypocritical. You cant give an expired coupon, but go ahead and return everyone's worn shoes for a full refund in some cases, and if you get a complaint you might as well resign because your career with them is over.

Explore other reviews about DSW

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The job it self is easy and not very fast pass.

Cons

Not always easy to get time off.

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

30% Employee Discount, sometimes around the holidays they'll have an additional for employees. Sometimes you'll get along with other associates.

Cons

- Poor hours, which goes both ways, you could either get not enough or too many hours. I was pulling around 30hrs a week for the first few months when I first got hired. - No appreciation or acknowledgment if you're actually doing the work and not just focusing on looking good for the customers. - Poor management. No communication in between the superiors, none of the updates they get (as far as procedures and what not) get passed down to the employees that actually need to use that information. - You won't be able to do anything about thieves, other than make them known to managers, and attempt to watch them while juggling a thousand other things. - No room for growth unless you've gotten hired through nepotism or you're willing to lose your soul for that job. - No adequate raises. I started at 15.50$ and ended at 17.70$ and I worked there for nearly 4 years (2 months shy) putting in a ton of effort.

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