Pros
There are still good people at the company who defend the front lines every day, but don't have any rearguard.
Cons
Fund that owns Earth Class Mail yanked the previous CEO along with the whole management team at the beginning of 2020 and replaced them with a despot who singlehandedly rules from his remote overseas ivory tower (attic) via email. Unchallengeable process along with endless documents and reports are valued over any human interaction, to the point where document format is superior to the content or common sense. Employee retention and satisfaction is laughable (or rather sad). Most of the talented employees fled elsewhere or looking to do so, new managers are being parachuted in without ever meeting the team by the order of his highness ceo. (If you're reading this while interviewing for a leadership role there, ask yourself why you haven't interviewed with anyone other than the ceo, and do you want to be in the company where important decisions are made in vacuum by an executive order.) They recently hired an HR executive to help with talent leakage, and they left within the first three days of employment!!! A tart cherry on top of the company is the fact that leadership is now exclusively represented by white males over 50yo. Drastic change over 2019, when 60% of the leadership were women with the Hispanic female CEO. BTW, don't trust an anonymous review on the internet, check out current Earth Class Mail leadership on Linkedin along with their tenure.