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Earth Class Mail Snapshot
We’re focused on making mail easier, paperless, and available everywhere. We're committed to becoming a carbon-neutral company and work toward that goal by recycling more than 6 tons of unwanted mail every week.
Our values as a company
How we act:
As an owner: You do what is best for Earth Class Mail and its customers, rather than what is best for yourself or your group. You ask people to stop complaining and to start taking ownership. It's about what you do, not what title you carry. You don’t sacrifice long-term value for short-term results. You spend money wisely in the best interest of the business and are resourceful, never hoarding, accomplishing more with less.
By moving fast. Speed matters in business. You consistently run faster, move sooner, and try harder than necessary. You are tenacious, intense, and have a sense of urgency around getting work done. You thrive in ambiguous situations. You exercise good judgment, especially when handling multiple projects or tasks at the same time.
Be inclusive, curious and fun. You collaborate effectively with people of diverse backgrounds and cultures. You nurture and seek differing perspectives. You seek to hire talent from all backgrounds that raises the performance bar. You recognize we all have biases, and work to grow past them. You are never done learning, and are curious about new possibilities. You take seriously your role in growing the careers of others. You empower your colleagues so they can reach their full potential. You are open to and responsive to change. You also have fun at work, making it easy for others to have fun.
With Integrity. You always act with honesty. You listen attentively. You are known for candor - but thoughtful in what to say and how it's said. You only say things about fellow employees that you say to their face. You over-index on sharing and transparency because we believe access to information is imperative to creating the very best work. You admit mistakes freely and openly. You treat people with respect regardless of their status or disagreement with you. You care personally and earn the trust of your colleagues. You are here to get it right, not to be right.
How we make decisions
To serve our customers. Customers are our lifeblood. Without happy customers, we’re doomed. You spend your time understanding our customers. You work backwards from the customer to ensure we solve their problems and to delight them. You earn customer trust through every interaction. Although you may pay attention to competitors, you obsess over customers. You make decisions to serve customers better.
With courage. You say what you think, when it’s in the best interest of Earth Class Mail and our customers. You respectfully challenge decisions when needed, even when doing so is uncomfortable or exhausting. You make high-quality, high-velocity decisions. You take smart risks and are open to possible failure. You question actions inconsistent with our values. You are able to be vulnerable, in search of truth. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
Rigorously. We care about being right with decisions that are consequential and irreversible or nearly irreversible. This often takes reasoning from first principles to get there. You stay connected to the details. You audit frequently, and are skeptical when metrics and anecdotes differ. You have strong judgment and good instincts. You are right a lot. You take the time to express yourself in prose — for your sake, and for the folks with whom you’re collaborating.
How we win
With ambition. We’re driven by a hunger to build a meaningful and impactful company. You think big. You embrace crazy ideas. You are an optimist. You create and communicate a bold direction that inspires results. You think differently. You look around corners for ways to serve customers.
As builders. You discover solutions to hard problems. You challenge the status quo, and suggest better approaches. You keep us nimble by minimizing complexity and finding time to simplify. You are relentless with experimentation on behalf of the customer. You are externally aware, looking for and embracing new ideas from everywhere.
Through consistent delivery. You prioritize well. You understand the key inputs for the business. You deliver them in a timely fashion. You demonstrate consistently strong performance so colleagues can rely upon you. You make your colleagues better. You never settle.
With high standards. You continually raise the bar by delivering high quality products, services, and processes. You inspire others with your thirst for excellence. You care intensely about delivering world class experiences for our customers. You are passionate about your craft.
Our values as a company
How we act:
As an owner: You do what is best for Earth Class Mail and its customers, rather than what is best for yourself or your group. You ask people to stop complaining and to start taking ownership. It's about what you do, not what title you carry. You don’t sacrifice long-term value for short-term results. You spend money wisely in the best interest of the business and are resourceful, never hoarding, accomplishing more with less.
By moving fast. Speed matters in business. You consistently run faster, move sooner, and try harder than necessary. You are tenacious, intense, and have a sense of urgency around getting work done. You thrive in ambiguous situations. You exercise good judgment, especially when handling multiple projects or tasks at the same time.
Be inclusive, curious and fun. You collaborate effectively with people of diverse backgrounds and cultures. You nurture and seek differing perspectives. You seek to hire talent from all backgrounds that raises the performance bar. You recognize we all have biases, and work to grow past them. You are never done learning, and are curious about new possibilities. You take seriously your role in growing the careers of others. You empower your colleagues so they can reach their full potential. You are open to and responsive to change. You also have fun at work, making it easy for others to have fun.
With Integrity. You always act with honesty. You listen attentively. You are known for candor - but thoughtful in what to say and how it's said. You only say things about fellow employees that you say to their face. You over-index on sharing and transparency because we believe access to information is imperative to creating the very best work. You admit mistakes freely and openly. You treat people with respect regardless of their status or disagreement with you. You care personally and earn the trust of your colleagues. You are here to get it right, not to be right.
How we make decisions
To serve our customers. Customers are our lifeblood. Without happy customers, we’re doomed. You spend your time understanding our customers. You work backwards from the customer to ensure we solve their problems and to delight them. You earn customer trust through every interaction. Although you may pay attention to competitors, you obsess over customers. You make decisions to serve customers better.
With courage. You say what you think, when it’s in the best interest of Earth Class Mail and our customers. You respectfully challenge decisions when needed, even when doing so is uncomfortable or exhausting. You make high-quality, high-velocity decisions. You take smart risks and are open to possible failure. You question actions inconsistent with our values. You are able to be vulnerable, in search of truth. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
Rigorously. We care about being right with decisions that are consequential and irreversible or nearly irreversible. This often takes reasoning from first principles to get there. You stay connected to the details. You audit frequently, and are skeptical when metrics and anecdotes differ. You have strong judgment and good instincts. You are right a lot. You take the time to express yourself in prose — for your sake, and for the folks with whom you’re collaborating.
How we win
With ambition. We’re driven by a hunger to build a meaningful and impactful company. You think big. You embrace crazy ideas. You are an optimist. You create and communicate a bold direction that inspires results. You think differently. You look around corners for ways to serve customers.
As builders. You discover solutions to hard problems. You challenge the status quo, and suggest better approaches. You keep us nimble by minimizing complexity and finding time to simplify. You are relentless with experimentation on behalf of the customer. You are externally aware, looking for and embracing new ideas from everywhere.
Through consistent delivery. You prioritize well. You understand the key inputs for the business. You deliver them in a timely fashion. You demonstrate consistently strong performance so colleagues can rely upon you. You make your colleagues better. You never settle.
With high standards. You continually raise the bar by delivering high quality products, services, and processes. You inspire others with your thirst for excellence. You care intensely about delivering world class experiences for our customers. You are passionate about your craft.
You shouldn’t have to go to the mailbox to get your mail. Earth Class Mail helps thousands of people around the globe and businesses manage their postal mail online. Our customers can securely access their mail 24/7, on any device.
Established in 2004, Earth Class Mail has helped digitize millions of pieces of mail that would have otherwise cluttered offices, littered homes, and filled landfills. Instead, your important mail turns into secure, searchable PDFs. Members deposit checks, pay bills, and share documents online—all without ever touching an envelope.
We offer addresses in over 80 cities across the United States. Our members include people around the globe and businesses of every size, from start-ups to top companies such as Coinbase, Grammarly, Zapier, Reddit, and Lyft.
Earth Class Mail is based in San Antonio, Texas, with offices in Beaverton, Oregon, New York City, New York, and Krakow, Poland, as well as remote employees around the country. Together, we’re focused on making lives easier for all our customers.
As part of the Earth Class Mail team, we empower our team to make courageous decisions to serve our customers. You’ll be a builder who maintains high standards and embraces big ideas.
Established in 2004, Earth Class Mail has helped digitize millions of pieces of mail that would have otherwise cluttered offices, littered homes, and filled landfills. Instead, your important mail turns into secure, searchable PDFs. Members deposit checks, pay bills, and share documents online—all without ever touching an envelope.
We offer addresses in over 80 cities across the United States. Our members include people around the globe and businesses of every size, from start-ups to top companies such as Coinbase, Grammarly, Zapier, Reddit, and Lyft.
Earth Class Mail is based in San Antonio, Texas, with offices in Beaverton, Oregon, New York City, New York, and Krakow, Poland, as well as remote employees around the country. Together, we’re focused on making lives easier for all our customers.
As part of the Earth Class Mail team, we empower our team to make courageous decisions to serve our customers. You’ll be a builder who maintains high standards and embraces big ideas.
