What's worse than 0 stars? - Customer Support Agent Epos Now Employee Review

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Some good people in the business and you will make friends as youre all in it together weathering the storm

Cons

Where do i start? The business is being overseen by an HR person who is now the COO and uses far too much AI. This was a good place to work until the aforementioned HR person came in. Since then the business hasn't hit target and earned bonus - despite being told this would be easier to achieve. There is special treatment to certain members of staff with the ability of working from home, time off and promotions. This stems from the culture within the business where prohibited substances are encouraged on staff nights out as a team bonding. The CEO needs to take on feedback from glassdoor and even comments from members of staff posting internally on their last day before the post being taken down. Sales teams are treated as God's and can't do wrong despite miss sells and dodgy deals to bring in the numbers. Support teams having sales targets and other teams seemingly getting missed from internal communications/ benefits/ promotions etc because they are not part of the 'in crowd' and attending the 'staff bonding' nights. Good people who have built a career here have left and when this become knowledge they are let out the backdoor or even ridiculed by senior management for wanting to move on.

Explore other reviews about Epos Now

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great company. this place is full of inclusion. everyone is welcomed and celebrated.... This Is not Old School Corporate... Its not stuffy and stale its new and vibrant the energy in this building is infectious. HR is Top Tier Amazing and my trainers were very good at their jobs.

Cons

The ONLY con so far is that my desk is far away from the beautiful 20th floor ceiling to floor view over looking the city lol but i will work my way closer to that window view

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The company fosters strong team collaboration and maintains a positive interpersonal dynamic among colleagues. Monthly achievements and recognition events contribute to a motivating environment, and the organization provides opportunities to build connections that support internal mobility and career growth.

Cons

There are ongoing concerns regarding consistency in privacy practices and the accuracy of accountability processes. At times, individuals may face consequences for issues not directly attributable to their actions, indicating a need for clearer investigative procedures and improved internal communication.

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