Pros
- true opportunity for growth - competitive environment, work hard mentality - great sales training - loose enviornment
Cons
Just as a disclaimer, this only applies to the US operation which is vastly different to the UK operation. The upper management however, and the over lying issues remain the same - the loose atmosphere has serious drawbacks, the main focus of which is the poor management from the managers to salesmen. You waste 15-30 min going over the same useless information every morning trying to solve some "problem" with the sales process, when really the issues that prevent salesmen from closing deals are mainly all software-feature related. Instead, you spend your morning going over how to "challenge" the customer when really it's a simple issue of the software not being fit for purpose here in the states - managers act unprofessional and inconsistent. Instead of universal rules, different laws apply to the support Vs sales teams (ex- some people on one team can be gone days at a time with no issue, while on another team if you go 5 min over a lunch break it becomes a serious problem). If you are underperforming, the management make it a point to ridicule and joke at your expense with the team, with no serious attempts to fix the problems. Instead, you are told how you are "improving" only to be told two days later the opposite. Their solution for struggling salesmen is to hover over your computer and watch your every move. - you are expected to work hard, the work life balance is very off. When originally signing on, we were told it was 40 hours. They then expanded this to online chat support throughout the week and Saturday shifts, with no overtime pay (instead you get your regular rate. This maybe a problem with the U.K. Management not understanding how OT works here, I digress). Overall they want you to make Epos now your whole life, without the right compensation - salary is very low for a sales job. They brag about how in the UK most of the top salesmen are guys with no college degrees, and judging from the salaries this makes sense. Nobody with a bachelors should expect this job to match any other entry level sales salary, where your obligations are less. The commission is also extremely (and I really emphasis this, extremely) unrealistic and very low. You will have to seriously grind to make any kind of real money here. - you are sold on this as a "startup". It's not. There is a multi-million dollar company running with new offices over in Europe. They are not prepared here in the states and it shows with the shoddy product and Disorganization across the board. They try and tell you about "we're breaking into the largest marketplace in the world" and use it as an excuse for why everything is unprepared. One day they are constructing the new office on the 20th floor and we haven't been asking for uk money yet because that's how well we've been doing. The next day, construction depends on us hitting unrealistic goals and suddenly the uk office is in a 40k hole to support us. They only care about money coming in, even encouraging you to lie to customers and fib on features that we don't even know are actually coming. Only work here if you have no problem lying to small business owners and willing to practice your "social proof" in order to convince said business owners our POS is the right fit for their operations - you pay for your own parking, which is ridiculous since the fast food places on the first floor are able to cover their employee parking, yet this "13th fastest growing tech company" can't afford it for 10 employees. - they routinely take down negative customer reviews on trust pilot, so they can keep their scores high. They also encourage employees to post positive glass door reviews (pay attention to all the review dates on here, and you'll see that they are all in the same time periods), to use this as a recruiting tool.
