Mixed Bag - Customer Support Technician Epos Now Employee Review

3.0
Sep 12, 2016
Recommend
CEO approval
Business Outlook

Pros

The staff are lovely and your work with people that come from different backgrounds and lifestyles. The teams are designed to make everyone happy and you can easily make friends. The business owns 3 buildings in one park so there is enough parking for the staff currently. Being just outside of the middle of Norwich means that it is quiet outside which means little distraction from anyone else.

Cons

Money is key to success, you can sometimes be put into a position where your growth internally is highly dependent on the value you bring the company rather that pure skill. It is very easy to get lost in a see of faces and names. The company as a whole has goals that it has set for everyone, but they don't take into account what the company needs to put into the people to help get them there.

Explore other reviews about Epos Now

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great company. this place is full of inclusion. everyone is welcomed and celebrated.... This Is not Old School Corporate... Its not stuffy and stale its new and vibrant the energy in this building is infectious. HR is Top Tier Amazing and my trainers were very good at their jobs.

Cons

The ONLY con so far is that my desk is far away from the beautiful 20th floor ceiling to floor view over looking the city lol but i will work my way closer to that window view

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The company fosters strong team collaboration and maintains a positive interpersonal dynamic among colleagues. Monthly achievements and recognition events contribute to a motivating environment, and the organization provides opportunities to build connections that support internal mobility and career growth.

Cons

There are ongoing concerns regarding consistency in privacy practices and the accuracy of accountability processes. At times, individuals may face consequences for issues not directly attributable to their actions, indicating a need for clearer investigative procedures and improved internal communication.

See reviews by: Helpful|Rating|Date|All