The product is severely lacking and outdated — unless you’re running a lemonade stand, it’s essentially useless. It receives little to no attention or updates because leadership is focused almost entirely on payments, aiming to inflate “active user” metrics ahead of a potential IPO. Real product improvements are deprioritized.
The company continues to force a UK blueprint into the U.S. market without adapting to American standards or expectations. It’s like trying to drive on the wrong side of the road here — it doesn’t work, and leadership doesn’t seem interested in course-correcting.
The sales team is treated like the high school football team — they can do no wrong. They’re given free rein to say whatever it takes to close deals, often overselling or misrepresenting the product. Customers quickly realize the system doesn’t meet their needs, and many cancel within weeks — creating a high churn rate that lands squarely on implementation and support teams to clean up.
Internally, there’s a revolving door of employees. Even top performers are not retained. One of the most experienced agents (with just seven months under their belt) was denied a raise due to not hitting rigid KPIs — despite being named Employee of the Month. It sends a clear message: results don’t matter, metrics do, even if they’re unrealistic or counterproductive.
The compensation is significantly below industry average — $20K–$25K less than similar roles elsewhere. Raises are supposedly reviewed every six months, but management will find any reason to deny them. Pay transparency is also a serious issue — commission breakdowns are missing from paystubs (which is legally questionable), and the excuse given was, “our payroll guys are lazy.”
Leadership lacks consistency, accountability, and basic transparency. Issues are marked “resolved” when they’re not, and following up usually results in confusion or gaslighting. Asking about stock options leads to vague, evasive answers. Feedback loops don’t exist — employees are expected to adapt while leadership stays stuck.
