Pros
You get to work with a lot of knowledgable people who understand every aspect of providing support. There are people who will show you how to train without stepping on your toes if you ask questions. The company has webinars to help learn new material. Company expects you to learn at such a fast pace but the tools are definitely there to assist. Everything is a hands-on approach so everyone is doing a variety of different tasks, although this could be changing in the future as the company reallocates resources. The office is very crammed in, but people are willing to help if you ask, even if they are juggling multiple tasks.
Cons
Company expects perfection every step of the way, and I can't emphasize this enough. One mistake and they won't hesitate to pull the plug and release an employee, even if that employee is trained up and made an honest mistake. Usually when this happens, it's because they overloaded a person with so much work that it becomes extremely difficult to keep up and do everything right. Examsoft also doesn't hesitate to adjust your schedule on the spot to work weekends, come in early, stay late, and work extended hours, which makes it difficult trying to have a life. They expect you to answer e-mails on your "vacation." Also, it is very expensive to live in south florida and the pay just doesn't keep up and isn't really worth it to work all those hours for the level of pay and no guaranteed raise. They want people to work very hard, which it's pointless when there's no salary schedule and you just end up burning out in the end. There's really no reason to work that hard when there are other companies out there and Examsoft compensates poorly.
