Pros
I had never worked in a call center environment before stepping through the doors of this company, there I was...barely 21 years old, I've onyl had 6 months of experience on the phone and decided that i was going to apply for the TL position that just became available. There were several big time candidates for the position that had gone through their emerging leader role so I was fairly confident that I was not going to get the position, a week goes by and the managers call me into the site one morning to let me know that I got the position as TL!!! This company knows what potential looks like and is willing to give everyone an opportunity to advance as long as your willing to step into the manager's office and get to know them on a day to day basis, I'm not a shy guy..I like to converse with my manager sand I told them everyday what i was goign to do with this company, with no college education...I was given a position to lead other advocates and use my experience to motivate these employees....I've never even kept a job for more than 6 months...Express Scripts is a blessing..not only have I become a team lead, I am now pushing my new advocates who have just hit the floor 2 weeks ago to become emerging leaders and get them opportunites as POC and helping in the new hire class. I went from an advocate barely making my P4P to a salary position almost overnight!!!!This really is a great career!!!!
Cons
None, like I said..as long as you're willing to put the hard work in..you can find opportunites quick and you don't even need previous experience or even knowledge of the job, they will help you succeed by giving you training.....it's a great place to work..believe me!!!!