Pros
Decent pay, good benefits, satisfaction in the work itself and with the concept of feeling like youre making a difference in patients/customers lives.
Cons
Terrible management at the time. Bonuses were given to supervisors 2 close friends, instead of based productivity. No one else on a team of about 20 received bonuses when we had great workers on the team. They placed people in leading roles that were new to the team and didn't know how it functioned or details on the program, rather than a seasoned team member. They did not care about their employees and continued to push numbers and even when we met those goals, they would still be unsatisfied because their were new goals they expected you to hit, even if you were above the target range. This caused high stress levels for the employees and not enough positive feedback. Headquarters HR realized my team was the only team in the building incorrectly getting paid. We were suppose to start at $19 an hour and were told we would receive back pay that never happened. Our job title was not suppose to involve insurance investigations or verification or appeals and pretty much only dealt with inbound calls therefore we were doing work outside of our job title and getting paid for the lesser job position while doing double the work. Whenever I went to a supervisor for assistance, with the new management system, I was told to "google it" or to ask someone else when the process was to go to a supervisor, not to mention they were my last resort and these company policy questions cant be found on google.