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Express Scripts

Acquired by The Cigna Group

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Patrient Care Advocate/CSR - Anonymous employee Express Scripts Employee Review

2.0
May 24, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work for people who love to problem solve. In my experience it was a friendly environment with every call being a different challenge.

Cons

One of the most stressful jobs I have ever had. Management lies about promotion opportunities and turnaround time is very high. Was told by multiple supervisors that asking for a raise is not allowed (you only get one of your supervisor likes you). Impossible to provide actual customer service because company is obsessed with call time and expects you to sacrifice service to patients. No incentive to improve skills and stats

Explore other reviews about Express Scripts

5.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

A Very good company so far

Cons

Nothing cons at this moment

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable employment and job security due to patient needs

Cons

It can be extremely slow at times and has very strict metrics

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