2.0
May 24, 2017
Anonymous employee
Former employee
Recommend
CEO approval
Business Outlook
Pros
Good work for people who love to problem solve. In my experience it was a friendly environment with every call being a different challenge.
Cons
One of the most stressful jobs I have ever had. Management lies about promotion opportunities and turnaround time is very high. Was told by multiple supervisors that asking for a raise is not allowed (you only get one of your supervisor likes you). Impossible to provide actual customer service because company is obsessed with call time and expects you to sacrifice service to patients. No incentive to improve skills and stats