Pros
You have a great health benefit package and a very low cost to you. You have a full time job, with seldom mandatory time off. You acquire 6 hours of PTO per week and you can request that time online. Bonus' are based on performance. I was number 1 in my department, got about a 800 bonus every 4 weeks.
Cons
The call center space is bigger than a football field. You will have a small cubicle and work in a row of about 15 other techs. They are very strict about little things, because management does not know how to manage in a way that increases production. Don't think this is your easy hourly job. Anytime you leave your desk you must be using your 30 minutes of allotted time for break. The sups can see when you are not at your desk and in production and you can get written up for being even a minute late. You will be on the phone all day, so if doing repetitive things are not for you then this is not the job. One of the biggest cons is the Pharmacy Tech license. Although the tech transcribe Rx's there is NO REQUIREMENT TO BE NATIONALLY CERTIFIED to work here. So if you ever want a different Pharmacy Tech job you will have to obtain that national certification. This is something that Express Scripts does not offer nor do they encourage, because no one is actually required (at the aforementioned pay grade) to get that training. I've seen people write the wrong directions on an Rx (without out any training mind you) and be fired.