Pros
-Benefits are decent -You're earning income -w/ the potential for bonuses (paid holidays) -6 hours and a few minutes of PTO every two weeks are earned
Cons
EVERYTHING ELSE!!! (for me working here was just straight up miserable) -calls are BACK TO BACK TO BACK TO BACK -makes other call center jobs seem like a walk in the park -they carry on about their "express way values" - but its BS -training was terrible- ONLY because it does not prepare you for ANYTHING you'll go through on the phones-only thing I really took out of training was how to navigate the system -not paid enough for the way you're treated and spoken to on the phones (called out of name, threatened, and all other sorts of discriminating communication) -they expect life to not happen , so if anything comes up you better hope you have some pto saved up bc you'll get an occurrence -team leads don't help like they try to make it seem like they do, just there for coaching thats about it -A LOT of system issues & they still want you taking calls, even when you can't help -other people in management aren't really any help either -would not recommend for parents or anyone in school -because it's just ONE BIG HEADACHE ! -different departments are CLUELESS to their job to some it up the job is NOT for everybody