Pros
The only real pro in the call centers are the people who work side by side with you, the call takers and a few of the first line of supervisors, the floor supervisors, They are quality people who actually care about the work environment and the customer.
Cons
The Con's are that the first line of supervisors and call takers have to put up with having to deal with and watch the "clicks" of managers and positions on up try to lead you and sometime don't even know their job let alone ours. Both call takers and first line supervisors are generally keep truly in the dark about what is happening and going to happen in the workplace on a daily and monthly basis. Even when managers themselves would call a unit meeting, a lot of questions by staff we're always skirted around so no real answers were received and you would leave the meeting scratching your head asking yourself, what just happened. There was a very vocalized "open door policy" but hardly anyone used it in fear of then being picked on in your weekly monitors, which would add such a greater level of stress to an already high job stress level that people would even sometimes quite. I saw this happen to many very good people who the company should have sought to keep as they were actually doing the correct job and asking relevant questions. It was like there was always something being hidden from us and such a sweatshop type mentality of upper management, it was just horrible. Another review mentioned "greed"... yes this company is all about that. Don't for a moment think that the company is really for the customer, not so much, I saw too much to the contrary. I mean I get it, it is a for profit business, and that's good, it has just gone way to far to the other side and has lost it's vision and purpose. Also don't think this review is specific to the call center, I had friends in the dispensing pharmacy, operations, client services and clerical. The same feelings and thoughts about the company we're and I'm sure are still the same. As an after thought I used to get a kick out of the internal "assessment of the company" that we would all take yearly and sometimes bi-yearly, I still just now chuckled to myself, as it always came back that 85% or greater of the employees thought it was such a great place to work. We who worked there knew why it came back so hi a "good" rating, one word, "Scared" . Most people who took it, even though it was done by independent contractor, felt the company could figure out who was filling it out and then that person too would be picked on. Really sad if you think about, but gosh management would sure wag that report in our faces saying how much the employees loved the place. All I have to say is that was part of their ongoing self delusion. I hope this helps anyone who is thinking about going to work for Express Scripts, just think about it carefully. Just so you know I left of my own free will in good standing after just being fed up with all the shenanigans, so I'm not a fired disgruntled ex-employee and I was able to go off my blood pressure pill's within two week's after leaving.. Really!