2.0
Jul 2, 2014
Current employee, more than 8 years
Recommend
CEO approval
Business Outlook
Pros
Good Salary, Good Benefits, Strong sense of unity, good value prop, most people who work for Express Scripts are highly skilled, and want to do well. Strong mid level leadership.
Cons
Silo-ed approach to problem solving, Grown too big to adequately sustain strong customer focus. True concern for member and client experience has taken a back seat to clinical innovation and grabbing for more market share. There is a "culture of fear". Most employees are afraid to ask, tell of share, and most of the time the person who matters (leadership) is too busy to actively listen.