2.0
Apr 30, 2010
Current employee
Maryland Heights, MO
Recommend
CEO approval
Business Outlook
Pros
Good benefits, medical and prescription benefit,, dental, vision ins. , decent hours, fast, tuition assistance, accumulation of PTO time off, coaching helps improve knowledge and skills, several weeks of extensive training, the satisfaction of helping people.
Cons
Pressure of being judged by metrics, numbers... lack of preparation for handling automated calls and complaints about automated calls, being expected to rush from one call to next, even when systems are working slowly can be stressful. Pay could be better.