Use to be great... - RTL Express Scripts Employee Review

ESI does not give two craps about their employees that are under managers. Call takers- whether 1st line PCA's or the escalation line of RTL's- are treated as if we don't matter at all. They don't care about work/personal life balance. The micromanage every tiny aspect of everything. God forbid you want/need to go above and beyond for a highly escalated member and need to spend an extra minute or two on the phone. Before the merge with Express Scripts, Medco cared about their employees and it showed! Since the merge, we can see such a huge difference in the way we are treated and managed. Most of the 'good reviews' are from upper management or people that don't deal with the #1 reason there's a company at all- patients.