employer cover photo
employer logo
employer logo

Express Scripts

Acquired by The Cigna Group

Is this your company?

Avoid at all cost - Customer Service Representative Express Scripts Employee Review

3.0
Aug 19, 2021
Recommend
CEO approval
Business Outlook

Pros

The pay is good and benefits are ok.

Cons

You only get two 15 minute breaks and one 30 minute break. Supervisors have no clue what they are doing. Training is unorganized. No way to accrue additional PTO. No separate PTO and sick time. It is all combined. You can't even step away to utilize the restroom without management sending you a message to get back on the phones. They do not treat you like a human. Just a number. No preparation for the phone calls. Lack of organization. Trash company to work for.

Explore other reviews about Express Scripts

5.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

A Very good company so far

Cons

Nothing cons at this moment

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable employment and job security due to patient needs

Cons

It can be extremely slow at times and has very strict metrics

See reviews by: Helpful|Rating|Date|All