Pros
Work at home. Not the work load, the inept management who doesn't know what they are doing. This includes local direct management as well as upper management. It is a job that is all.
Cons
Too many to list. Let's start with no work life balance. People working 70 hour weeks to get a Target rating. Management not having a clue. Micromanaging you for no point. This isn't being used for anything useful. Wasteful meetings with no point.. Yes, they 'care' about employees as I've heard. Caring to demote people, fire people for the good of the company. Cut salaries and give no raises. Hire cheap contractor labor from foreign lands that could care less about the company and the patients that we service. They also waste my time because I either have to fix what they don't know how to do or I have to deal with their stupidity just to get my job done. That isn't caring about the employee.