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Express Scripts

Acquired by The Cigna Group

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Call center - Prescription Benefit Specialist Express Scripts Employee Review

1.0
Jul 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Working from home is great. Compared to other work from home jobs someone assistance in the group chats

Cons

They push the outbound calls so hard and members hate that so you end up getting chewed out. Also there automated system will call a member so many times in regards to the same medication because there is no way to indicate and update the member was already spoken with

Explore other reviews about Express Scripts

5.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

A Very good company so far

Cons

Nothing cons at this moment

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable employment and job security due to patient needs

Cons

It can be extremely slow at times and has very strict metrics

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