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Express Scripts

Acquired by The Cigna Group

Is this your company?

Your mileage may vary (this one is a real review) - Anonymous employee Express Scripts Employee Review

2.0
Sep 24, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a big company with very complex business, so you can learn a lot about the industry if you are willing to put in the effort. While many people are indeed unhappy, if you find yourself in the right business units, like sales, marketing, clinical (non-call center rph positions), there are people who are fairly content. The company is also making some effort to address employee dissatisfaction in meaningful ways, but it is still in its infancy and nothing has come to fruition yet.

Cons

Even though the merger was many years ago, integration is still in an unresolved state. I suspect this will not get resolved for another 7-10 years. Cultural clashes aside, the problems at hand are difficult to solve due to complexity of healthcare and PBM business in general. And every day, things get more complex as the industry invents more products to shift around cost burden, resulting in further patchwork solutions. Unfortunately, there is no one in the company that has understanding of the entire breadth and depth of the problems at hand. Many smart people have already left the company due to stress, poor pay, unjust demotions / promotions, performance management, loss of confidence in leadership. Staggering number of talented people simply walked away on their own in recent year. The unresolved integration issue puts tremendous amount of burden on almost all employees including service reps, account management, sales rep, project managers, developers, product owners, alike.

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Express Scripts Response
10y
Thank you for your in-depth review. Your observations are critical to help simplify the issues and complexities you point out in both our company and our industry. We are glad you recognize and appreciate the visible efforts our company is making to improve employee satisfaction (which is a top priority). While our industry will always be fast-paced and complex, our goals remain the same: provide better, safer and more affordable solutions for getting prescriptions to patients, with a critical emphasis on the care of those patients and the employees who look after them.

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