Pros
Great Benefits, PTO, Health Care, Pay is about average if not in IT. Typically great management at the middle level. Some work from home, flex schedule, and overall a very Professional environment as long as your not in the call center.
Cons
Awful development opportunities. No training - consistently baptism by fire at ESI. Though the middle management level seems to be of high quality, the upper management; typically the Director and Sr. Director level leaders are really poor. There is a major disconnect there. Sr Leadership to include VP's and up will give one message, that's not followed by upper management, but that's then followed by middle management. Depending on where you will work in this company and your leadership will completely change the Pros and Cons with this company. Overall poor work/life balance but again it all depends on where you'll work.