Pros
Freshworks is a great place to build your career, especially in SaaS and customer-focused products. The company offers talented colleagues, opportunities to work with modern technologies, and exposure to cross-functional teams. Employees are encouraged to take ownership, and there is a culture of continuous learning. The work-life balance and employee benefits are generally good compared to many product companies.
Cons
Over the past few years, frequent leadership changes across different business functions have resulted in shifts in priorities and strategic direction. These changes have sometimes led to organizational restructures, changes in team responsibilities, and workforce reductions. While adapting to market conditions is understandable, repeated strategic shifts can create uncertainty for employees and make long-term planning challenging.
