Freshworks reviews

The entire sales org is backwards right now. Most teams are under 40% attainment, and there is a commission basement where you must hit over 25% to get paid... so no one is getting paid. This has made it incredibly frustrating, since there are way too many sales reps and frankly not enough to do. Reps are told to prospect for 8 hours a day if there are no customer calls. The bad situation began when the new CRO began with no experience as a CRO and rolled out a ton of changes. If you're thinking of applying here, ask to see the 2023 data to see for yourself (you'll be SHOCKED at how low the numbers are). I see people interviewing on my managers calendar and i feel so scared for these poor people who have no idea what an absolute mess it is.

- No opportunity for career growth mapped out - Very much a boys club, leadership wise, with little to no diversity represented - Competing against products with way higher name recognition in an over saturated market with no true differentiating factors - Direct mgmt uses scare tactics to shame those who have left for better opportunities and to try to retain current employees - Tons of micro management and lack of trust from direct management. Constantly being told "leadership is watching" - Low base pay that is not competitive with other tech companies that Freshworks strives to be like - No opportunity to network with other teams/areas of the business - Very high turnover rate with more tenured people leaving for way better paying jobs - Quota is difficult to achieve - Taught cold call strategy that is the opposite of what industry experts recommend and teach