Bait and Switch - Sales Freshworks Employee Review

2.0
May 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Company is scaling very rapidly. There are tons of product innovations and a big push to hire as many people as possible. Company is ready to go IPO soon.

Cons

The Glassdoor rating is inflated with reviews from the Chennai office. Do your research, this is a company that is really HQ'ed out of Chennai and great if you are out of that office! The US office is far from what a tech company should be in the US or in the Bay area. Employees only get 10 days of PTO and 3 sick days. The company gives you a hard time for dipping into negative PTO and taking more sick days than what is given. You are expected to be in the office 9-5 and will be scolded for coming late or leaving early. There are a lot of favoritism and politics within leadership as some of the managers do not have any management experiences and senior reps get special treatments. Pay is below market rate. No HR and Operation teams in the US office.

Explore other reviews about Freshworks

5.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture to work here,

Cons

Location is quite far, travel is tedious

avatar
Freshworks Response
3mo
Thanks for the review--we think it's pretty fun here too! Best of luck on what's next.
2.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Mostly good salary/benefits - Nice office - Some decent coworkers

Cons

If you have to do mass layoffs of hundreds of employees every 18 months, leaders need to look in the mirror to find the true problem with the business. Because it's not the competent people that actually get things done that are being laid off with no warning and limited severance. Don't expect any job security here. Also: - Still behind on certain benefits (extremely limited 401k match and bad expense policies not in line with US standards) - Work life balance is hard with large teams in both India and the US - Some employees who have been here 10+ years are completely unresponsive and largely incompetent but still get raises, promotions, and aren't ever scrutinized by leadership. The politics game runs deep here.

4
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