Does Freshworks pay their employees well?

According to anonymously submitted Glassdoor reviews, Freshworks employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Freshworks. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Freshworks?

46% of Freshworks employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Freshworks 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Freshworks?

Senior Software Engineer (164) , Software Engineer (162) , Product Specialist (96) , Lead Software Engineer (77) , Account Executive (76) , Customer Success Manager (67) , Account Manager (45) , Business Development Executive (42) , Business Development Manager (40) , Technical Account Manager (39) , Senior Account Executive (36) , Sales (31) , Technical Account Manager (TAM) (30) , Sales Development Representative (SDR) (27) , Manager (25)

What are the pros of working at Freshworks according to real employee reviews?

"Culture is good and office enviroment is good to go" ((in 431 reviews)); "good work life balance and office." ((in 199 reviews)); "Good work culture and it's great to balance with work and personal life." ((in 196 reviews)); "Great People in office who are there to help" ((in 132 reviews)); "Free food and goodies" ((in 122 reviews))

What are the cons of working at Freshworks according to real employee reviews?

"When you stuck with bad manager try to move other team or else rating and all will be affected" ((in 67 reviews)); "Poor leadership and confusing messaging" ((in 63 reviews)); "No Job Security and the culture has been depricated." ((in 36 reviews)); "favoritism and partiality is the major issue" ((in 12 reviews)); "Needs better middle management" ((in 11 reviews))

What are employees saying about Freshworks layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Freshworks layoffs and their outlook for job security at Freshworks in 2026.

What are the top reviewed Freshworks locations?

San Mateo , Denver , New York , San Bruno , San Francisco , Los Angeles , Madison , Bellevue , Raleigh , Austin , Dallas , Sacramento , Germantown , Fernandina Beach , Spring Hill , Boston , Hillsdale

Skip to content Skip to footer

Notifications

Freshworks

Freshworks reviews

Led by fear and not process - Account Executive Freshworks Employee Review

2.0

Nov 18, 2019

Account executive

Recommend

CEO approval

Business Outlook

Pros

Executive Leadership is solid and has a strong vision for the company. IPO could happen if they get their processes figured out.

Cons

There really is no sales process here and the new mid-level managers lead by fear and not execution. There's no HR so things are done and said that managers can get away with. I have heard things in team meetings that would not fly at any other public company with HR. Stop hiring mid level managers that have no experience managing account executives. Mid level Salesforce politics are seeping into the company and ruining the spirit.

Freshworks Response

Thanks for taking the time to respond. You're absolutely right about the fact that there was not a formal HR function for a period of time as Freshworks scaled in North America. I joined as the HR leader for North America in October 2019. I've set up a function and we have policies and processes that you would expect at any other company. I'd love to speak to you more about your experience and understand more about your concerns.

Explore other reviews about Freshworks

5.0

Mar 17, 2026

Intern

Recommend

CEO approval

Business Outlook

Pros

Good culture to work here,

Cons

Location is quite far, travel is tedious

Freshworks Response

3mo

Thanks for the review--we think it's pretty fun here too! Best of luck on what's next.

2.0

May 14, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Mostly good salary/benefits - Nice office - Some decent coworkers

Cons

If you have to do mass layoffs of hundreds of employees every 18 months, leaders need to look in the mirror to find the true problem with the business. Because it's not the competent people that actually get things done that are being laid off with no warning and limited severance. Don't expect any job security here. Also: - Still behind on certain benefits (extremely limited 401k match and bad expense policies not in line with US standards) - Work life balance is hard with large teams in both India and the US - Some employees who have been here 10+ years are completely unresponsive and largely incompetent but still get raises, promotions, and aren't ever scrutinized by leadership. The politics game runs deep here.

See reviews by: Helpful|Rating|Date|All

Jobs at Freshworks

Business Development Manager

Freshworks reviews FAQs

Freshworks reviews Freshworks Account Executive reviews Freshworks review

Freshworks

Led by fear and not process - Account Executive Freshworks Employee Review

Explore other reviews about Freshworks

Jobs at Freshworks

Freshworks reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Freshworks reviews FAQs

Jobs at Freshworks