Big mistake - Account Executive Freshworks Employee Review

1.0
Mar 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Good products that can provide Salesforce's Customer 360 vision for way less money. Possible IPO in the next 3 years

Cons

Poor product market fit in the US. Freshworks isn't a serious competitor to replace Zendesk and Salesforce. The marketing and sales development teams are based in Chennai and they do not speak English well enough to work with US customers. Unlimited PTO (read: race to take as little as possible) I could go on, but the other reviews from former US-based AEs have already done that.

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Freshworks Response
5y
We appreciate your feedback. At Freshworks, we are proud of our global organization and the nature of our relationships with our global counterparts. That said, while we strive to grow Freshworks' footprint in North America, we are building a robust sales development team in Denver to help continue the growth we are achieving. Thank you for acknowledging the outstanding suite of products Freshworks offers. We wish you only the best in your future endeavors.

Explore other reviews about Freshworks

5.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture to work here,

Cons

Location is quite far, travel is tedious

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Freshworks Response
3mo
Thanks for the review--we think it's pretty fun here too! Best of luck on what's next.
2.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Mostly good salary/benefits - Nice office - Some decent coworkers

Cons

If you have to do mass layoffs of hundreds of employees every 18 months, leaders need to look in the mirror to find the true problem with the business. Because it's not the competent people that actually get things done that are being laid off with no warning and limited severance. Don't expect any job security here. Also: - Still behind on certain benefits (extremely limited 401k match and bad expense policies not in line with US standards) - Work life balance is hard with large teams in both India and the US - Some employees who have been here 10+ years are completely unresponsive and largely incompetent but still get raises, promotions, and aren't ever scrutinized by leadership. The politics game runs deep here.

4
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