Does Freshworks pay their employees well?

According to anonymously submitted Glassdoor reviews, Freshworks employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Freshworks. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Freshworks?

46% of Freshworks employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Freshworks 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Freshworks?

Senior Software Engineer (164) , Software Engineer (161) , Product Specialist (96) , Lead Software Engineer (77) , Account Executive (75) , Customer Success Manager (67) , Account Manager (45) , Business Development Executive (42) , Business Development Manager (40) , Technical Account Manager (39) , Senior Account Executive (36) , Sales (31) , Technical Account Manager (TAM) (30) , Sales Development Representative (SDR) (27) , Manager (25)

What are the pros of working at Freshworks according to real employee reviews?

"Culture is good and office enviroment is good to go" ((in 416 reviews)); "Good work culture and it's great to balance with work and personal life." ((in 199 reviews)); "good work life balance and office." ((in 197 reviews)); "Great people trying to do their best" ((in 134 reviews)); "Free food and goodies" ((in 126 reviews))

What are the cons of working at Freshworks according to real employee reviews?

"When you stuck with bad manager try to move other team or else rating and all will be affected" ((in 66 reviews)); "Poor leadership and lack of vision" ((in 61 reviews)); "No Job Security and the culture has been depricated." ((in 35 reviews)); "Needs better middle management" ((in 12 reviews)); "favoritism and partiality is the major issue" ((in 11 reviews))

What are employees saying about Freshworks layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Freshworks layoffs and their outlook for job security at Freshworks in 2026.

What are the top reviewed Freshworks locations?

San Mateo , Denver , New York , San Bruno , San Francisco , Los Angeles , Madison , Bellevue , Raleigh , Austin , Dallas , Sacramento , Germantown , Fernandina Beach , Spring Hill , Boston , Hillsdale

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Freshworks

Freshworks reviews

Fresh is heading past its expiration date - Human Resources Freshworks Employee Review

3.0

Mar 22, 2023

Human resources

Recommend

CEO approval

Business Outlook

Pros

Friendly co-workers. Senior Management visibility.

Cons

Challenging with different work and communication cultures b/n India (where 1/2 of the company is) and rest of world. Employees receive current state of affairs of company online via news outlets (including recent 2nd round of layoffs). No internal comms person (unheard of in a global company of 5K+). Ongoing class action lawsuit due to misrepresentation of earnings/health of company during IPO. Internal sales targets consistently not being met is disconcerting. Leadership struggles with CHAT (see company website) other than lip service as it attempts to be profitable. Competitive base and bonus structure, except company bonuses have not been paid out due to poor company performance measurements.

Explore other reviews about Freshworks

5.0

Mar 17, 2026

Intern

Recommend

CEO approval

Business Outlook

Pros

Good culture to work here,

Cons

Location is quite far, travel is tedious

Freshworks Response

3mo

Thanks for the review--we think it's pretty fun here too! Best of luck on what's next.

2.0

May 14, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Mostly good salary/benefits - Nice office - Some decent coworkers

Cons

If you have to do mass layoffs of hundreds of employees every 18 months, leaders need to look in the mirror to find the true problem with the business. Because it's not the competent people that actually get things done that are being laid off with no warning and limited severance. Don't expect any job security here. Also: - Still behind on certain benefits (extremely limited 401k match and bad expense policies not in line with US standards) - Work life balance is hard with large teams in both India and the US - Some employees who have been here 10+ years are completely unresponsive and largely incompetent but still get raises, promotions, and aren't ever scrutinized by leadership. The politics game runs deep here.

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