Taking a nose-dive - Anonymous employee Freshworks Employee Review

1.0
Mar 24, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Depending on the team, work-life balance can be good.

Cons

Still calls everyone a 'family' but then has multiple rounds of layoffs. Brags about having over $1 billion in the bank, but cries poverty and cuts benefits and leaves for those who are left after the layoffs. Executives still making millions (especially the new President). Now forcing people back into the office, despite saying before that no one would be forced into the office just to sit on Zoom all day. Have seen many times discrimination and harassment that was reported, but nothing was done. Really sad to see this culture go downhill so quickly after hearing great stories from coworkers about how great the culture used to be. I'm glad the IPO made some people rich, but this company doesn't care about you or any of their employees.

Explore other reviews about Freshworks

5.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture to work here,

Cons

Location is quite far, travel is tedious

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Freshworks Response
3mo
Thanks for the review--we think it's pretty fun here too! Best of luck on what's next.
2.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Mostly good salary/benefits - Nice office - Some decent coworkers

Cons

If you have to do mass layoffs of hundreds of employees every 18 months, leaders need to look in the mirror to find the true problem with the business. Because it's not the competent people that actually get things done that are being laid off with no warning and limited severance. Don't expect any job security here. Also: - Still behind on certain benefits (extremely limited 401k match and bad expense policies not in line with US standards) - Work life balance is hard with large teams in both India and the US - Some employees who have been here 10+ years are completely unresponsive and largely incompetent but still get raises, promotions, and aren't ever scrutinized by leadership. The politics game runs deep here.

4
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