fresh turned rotten - Senior Solutions Engineer Freshworks Employee Review

1.0
Apr 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Freshservice is the only good product.

Cons

Lots of internal politics and favoritism. Poor internal communication about issues. Chaotic product strategy with little user acceptance testing, always released live with tons of bugs. Major skills and knowledge gaps in technical departments, 10% of people do 90% of the work leading to constant burnout. Below average compensation and slashed benefits. Top heavy with executives and managers who promote a culture of fear.

Explore other reviews about Freshworks

5.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture to work here,

Cons

Location is quite far, travel is tedious

avatar
Freshworks Response
3mo
Thanks for the review--we think it's pretty fun here too! Best of luck on what's next.
2.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Mostly good salary/benefits - Nice office - Some decent coworkers

Cons

If you have to do mass layoffs of hundreds of employees every 18 months, leaders need to look in the mirror to find the true problem with the business. Because it's not the competent people that actually get things done that are being laid off with no warning and limited severance. Don't expect any job security here. Also: - Still behind on certain benefits (extremely limited 401k match and bad expense policies not in line with US standards) - Work life balance is hard with large teams in both India and the US - Some employees who have been here 10+ years are completely unresponsive and largely incompetent but still get raises, promotions, and aren't ever scrutinized by leadership. The politics game runs deep here.

4
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