1.0
Apr 24, 2023
Former employee, more than 3 years
Denver, CO
Recommend
CEO approval
Business Outlook
Pros
Freshservice is the only good product.
Cons
Lots of internal politics and favoritism. Poor internal communication about issues. Chaotic product strategy with little user acceptance testing, always released live with tons of bugs. Major skills and knowledge gaps in technical departments, 10% of people do 90% of the work leading to constant burnout. Below average compensation and slashed benefits. Top heavy with executives and managers who promote a culture of fear.