Churn and burn!! - Inbound Tech Support and Sales GoDaddy Employee Review

Thank you for taking the time to provide us with your feedback. Please allow me to address a few of your concerns. - As far as those of us who respond to these emails being out of touch. Most of us have worked our way up from the agent level in the Customer Care Center and are really in touch to what it is like to work in sales. We understand the importance of a great sales organization comes from truly providing a great customer service. - Regarding High Pressure Sales Tactics - GoDaddy is and always has been a customer-first company. We serve and treat it as a honor to come in and do something bigger than ourselves each day. The ultimate goal is to ensure that at the end of each interaction we help our small business customers move forward. It’s our job to ensure that our customers have the right products and solutions for their unique needs, we celebrate upgrades and downgrades. We also believe strongly in our mission and vision and will do everything to we make sure we give customers the opportunity to buy versus selling them. It’s the consulting approach and it differentiates us from the market. In the end we don’t pitch customers a product, because we believe asking good questions to our customers presents them with an opportunity to make informed decisions about how best to give our customer more time doing what they love doing, pitching customers is a statement and as a consumer myself I would not want a statement “aka” pitch presented to me. Great questions that provide insight and an opportunity to learn for both ourselves and our customers, regardless of any transaction, create trust and that builds lasting relationships with our customers. That’s the goal and we treat it as an honor to serve our customers in this fashion. -