Pros
Great benefits, co-workers friendly and easy to work with.
Cons
This is a sales job. Don't be fooled at the interview thinking it is mainly tech support with consulting. Any career movement is based on numbers and sales is the most important thing in this position. You never see any contests or numbers on the board concerning any tech support it is all sales numbers. For instance, never a contest or kudos on how many customers you helped successfully set up Outlook...all contests and recognition (if that is important to you) is based on how much you sell. You cannot move to another department unless your sales meet or exceed metrics and can be fired if sales are not met. If you're great in sales then an excellent job otherwise not so much.