Slavery Job - Customer Service Associate HGS Employee Review

1.0
Sep 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Am not even sure what benefits you get here except for maybe being that a remote job and you don't have to commute

Cons

They overwork you and rarely approve VAC time. They put under so much pressure to meet target make sales and even thrreathen to fire you if you don't meet MRR target. I don't know of other departments but if you're a frontline agent, you're at the bottom of the chain and can be disposed at anytime. If you're looking for job security HGS is not the company for you. The calls from Customers can mentally affect you and the company doesn't care. Rogers is like the main client for the company, so you can understand how horrible the work environment will be. I hated everyday I worked at this company. The day I finally resigned was one of the best days of my life.

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HGS Response
9mo
Thank you for your feedback. We’re sorry to hear about your experience and the challenges you faced. We’ll share your comments with our team and encourage you to connect with us at Talk2us@teamhgs.com if you’d like to share more.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

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HGS Response
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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