HGS Customer Service Associate reviews

Too many, training was literally on citizens mental health and hardly on systems we going to use. when going live, b2b calls not a chance to breath inbetween not even a second, this causes difficulty with your physical health constantly taking for 8 hours a day. no proper team manager. systems do not work properly and was given no details of how to get in touch to let anyone know on the 1st day after training. Managers don’t check IT chats when you log issues but happy to put you down as deductions of pay because they can’t be bothered to check you had issues with systems why you were not on calls. You never get personal 1to1 help when you need it but the managers will be sending private chats to humiliate you again without checking with you if you were ok. 1st job where you don’t get paid for breaks which is disgusting. HR never reply back, 200 employees start suddenly dropping to nearly half. Overall causing disturbance to both physical and mental health as your just a number to them not a valued staff member even when you enjoy the job itself.

They overwork you and rarely approve VAC time. They put under so much pressure to meet target make sales and even thrreathen to fire you if you don't meet MRR target. I don't know of other departments but if you're a frontline agent, you're at the bottom of the chain and can be disposed at anytime. If you're looking for job security HGS is not the company for you. The calls from Customers can mentally affect you and the company doesn't care. Rogers is like the main client for the company, so you can understand how horrible the work environment will be. I hated everyday I worked at this company. The day I finally resigned was one of the best days of my life.