Not always the dream that’s sold - Operations Manager Hawk-Eye Innovations Employee Review

Working here has afforded me some cool opportunities.

Hours coincide with sports so it can be long at times.

Well-equipped office facilities, Opportunity to work with recognizable Sony sports technology and major sports brands

Unclear leadership structure; U.S. IT staff report to the U.K., causing constant conflict and lack of support. •UK IT leadership does not understand the operational needs of live sports in the U.S., leading to misaligned priorities. •Informal dual reporting lines with non-IT operations staff, creating confusion and lack of accountability. •Constantly shifting responsibilities without notice, formal training, or updated job expectations. •Severe access restrictions that bottleneck simple support tasks. •No structured onboarding, mentorship, or career development. •Performance feedback is reactive and based on unclear or moving targets. No dedicated local HR representative; all HR functions are remote or based internationally