Pros
Unfortunately, I didn't experience any positives while working for this company.
Cons
HealthStream (a large corporation based in TN) bought the small company "Morrisey" (makers of MSOW, based in Chicago, IL) and -- several years later -- still doesn't fully understand how the software works, or the relationships with its customers. As a result, the new direction the corporation mandated is completely wrong, as are the resources allocated to the Chicago/MSOW "division". That division isn't suited to creating new versions as frequently as HealthStream mandates, and the increased bugs / reduced quality is a direct result; due to the reduced resources, the Help Desk isn't equipped to handle the volume of issues that arise. Where Morrisey focused on quality and exceptional Customer Service, HealthStream focuses on profit, ticket metrics, and being able to say that they're releasing new versions on a consistent schedule. Because there is little understanding of this division, there is little opportunity for growth. The Help Desk "job" is, in reality, that of Application Support, but the title is Help Desk Analyst, most likely due to the inherent pay difference between the two titles.