Not the Worst, Not the Best - Director of Implementation HealthStream Employee Review

3.0
Mar 2, 2023
Recommend
CEO approval
Business Outlook

Pros

I was able to mentor/manage staff and helped make meaningful changes in processes and KPIs toward corporate goals until my job was eliminated.

Cons

The leadership team is fragmented and disjointed and broken into multiple divisions/departments with differing goals and goals change daily. I had 1 direct manager but often felt I reported not only to my division/department but three other people in another department with different goals than my department/division gave me. I worked, on average, 52-55 hours/week to keep up with the work. I was not trained on common to HealthStream HR functions until after 6 months. The only way to keep myself sane was to think of HealthStream as a 6 month old lab learning how to walk on a leash and constantly distracted by everything.

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HealthStream Response
3y
Thank you for taking the time to provide feedback on your experience at HealthStream. It's great to hear that you enjoyed the opportunity to mentor employees and to improve processes. We are excited about our One HealthStream operating structure which eliminated duplication and consolidated multiple divisions and departments as a means for improving operational efficiencies and consistent communications. HealthStream strives to provide a positive work environment that provides flexibility for employees to manage their work and personal lives. We continue to offer our employees the ability to work from wherever they choose to provide a better experience for all employees. We also understand the importance of providing proper training and onboarding for new employees, especially those in people management roles. We believe the manager training for 2023 will be a valuable resource for all managers, new and experienced. Thank you again for your feedback, and we wish you all the best in your future endeavors.

Explore other reviews about HealthStream

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic company culture with a strong emphasis on cross-functional collaboration. Leadership is highly supportive, making it an ideal place to learn, develop new skills, and advance your career. The work-life balance is truly excellent, and there is a clear path for internal growth.

Cons

Base salary could be improved.

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

My team and the connections I've made, their support and strong team effort.

Cons

Had 3 managers in first year. Lack of communication and leadership. Pay is substantially lower than competition. No Work/Life balance - all work! HR was ineffective, and slow to respond to issues and questions. Management only sees dollar signs and are quick to make judgements regarding employee's work, have unreal expectations, show no compassion, and put people in boxes... giving no feeling of belonging. The workforce development platform is outdated and there is a lack of connection with sales and product teams to discuss what client's urgently need. HSTM cannot keep up.

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