Great Culture - Customer Support Representative HealthStream Employee Review

Fantastic company culture with a strong emphasis on cross-functional collaboration. Leadership is highly supportive, making it an ideal place to learn, develop new skills, and advance your career. The work-life balance is truly excellent, and there is a clear path for internal growth.

Base salary could be improved.

My team and the connections I've made, their support and strong team effort.

Had 3 managers in first year. Lack of communication and leadership. Pay is substantially lower than competition. No Work/Life balance - all work! HR was ineffective, and slow to respond to issues and questions. Management only sees dollar signs and are quick to make judgements regarding employee's work, have unreal expectations, show no compassion, and put people in boxes... giving no feeling of belonging. The workforce development platform is outdated and there is a lack of connection with sales and product teams to discuss what client's urgently need. HSTM cannot keep up.